Information about the Bodies Exercising Control over the Activity
The activity of the Trader is regulated by the Commission for Consumer Protection (CCP) and the Commission for Personal Data Protection (CPDP), with the following contacts:
The Users may use the European Online Dispute Resolution Platform (ODR), available at http://ec.europa.eu/odr − a single access portal allowing EU consumers and traders to settle disputes between them.
The alternative dispute resolution (ADR) between consumers and traders is out-of-court conciliation procedure on a voluntary basis.
The joint conciliation commissions assist in reaching agreements between consumers and traders in disputes over contracts for the sale of goods and the provision of services.
The general conciliation commissions are determined on a regional basis, whereby the General Conciliation Commission, with its seat in Sofia and operating on the territory of Sofia District, is competent to resolve disputes between a Trader and a User.
You can find the consolidated list of the recognized ADR bodies of the Member States of the European Union can be found at: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.adr.show
Form for Exercising the Right to Complain
Form for exercising the right to withdraw – goods