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Links and Documents

Information about the Bodies Exercising Control over the Activity

The activity of the Trader is regulated by the Commission for Consumer Protection (CCP) and the Commission for Personal Data Protection (CPDP), with the following contacts:

For CCP:

  • Website: https://kzp.bg/kontakti
  • Tel: 0700 111 22
  • Email: info@kzp.bg
  • Address: 1000 Sofia, 4A, Slavejkov Sq., floors 3rd, 4th and 6th  .


  • Website: https://www.cpdp.bg/
  • тел: 02/91-53-518
  • Email: kzld@cpdp.bg
  • Address: 1592 Sofia, 2,Prof. Tsvetan Lazarov Blvd.

The Users may use the European Online Dispute Resolution Platform (ODR), available at  http://ec.europa.eu/odr − a single access portal allowing EU consumers and traders to settle disputes between them.

The alternative dispute resolution (ADR) between consumers and traders is out-of-court conciliation procedure on a voluntary basis.

The joint conciliation commissions assist in reaching agreements between consumers and traders in disputes over contracts for the sale of goods and the provision of services.

The general conciliation commissions are determined on a regional basis, whereby the General Conciliation Commission, with its seat in Sofia and operating on the territory of Sofia District, is competent to resolve disputes between a Trader and a User.

You can find the consolidated list of the recognized ADR bodies of the Member States of the European Union can be found at: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.adr.show

Additional Forms

Form for Exercising the Right to Complain

Form for exercising the right to withdraw – goods

Form for exercising the right to withdraw – services