Art against the rules
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Terms of Delivery of Goods
The delivery of the ordered goods may be made by the following methods:
The delivery will be made to the address of the User on the territory of the Republic of Bulgaria, unless otherwise stated on the Website.
Delivery costs will be at the expense of the User.
Prior to forwarding the ordered goods, the Trader has the right to contact the User on the phone number indicated by the latter, in order to specify details of the order and/or delivery.
The Trader will not be responsible for non-fulfillment of an order if the User has provided incorrect, incomplete and/or inaccurate personal data, including an incomplete, inaccurate or fictitious address or telephone.
The delivery will be made within the timeframe described under each delivery option in the order interface module. In extraordinary circumstances the Trader reserves the right to extend the delivery period informing the User thereof in due time.
The Trader will process the orders within 1 working day from the payment of the order. The delivery will be normally made within the normal practical period according to the chosen method of delivery.
The ordered goods will be delivered against a signature, while larger shipments using courier service will be delivered to the entrance of the building.
The User should inspect the goods upon delivery and notify immediately in case of unconformities, shortages and damages. If the User will not do so, it shall be assumed that the delivery is accepted without objection.
When making international deliveries, the rules for delivery and receipt of items of the relevant national postal service shall be applied, as well as the relevant national legislation of the country in which the consignee of the goods is located.
All import duties for the goods will be at the expense of the User. The User may not claim a refund if he/she has refused to pay import duties or to receive the shipment.
The Trader reserves the right to change the available methods of delivery and payment and/or the conditions thereof at any time by publishing the available methods of delivery and payment on the Website without further notice.
Additional conditions for transportation and delivery of “painting type” goods
All “painting type” goods published on the Website will be delivered stretched on a wooden subframe or with an outer frame, unless otherwise specified on the Website. The “painting type” goods with a size over 120×120 cm will be packed in a standard wooden box by the Trader or the third party represented by the Trader. Where the explicit opportunity is stated for the User to choose whether to deliver the “painting type” goods with or without a wooden subframe, with or without an outer frame, the User should indicate the desired delivery service. Otherwise, the standard practice adopted by the Trader shall be applied.
In this field you will find new useful information for artists, which should send the sold works to intermediaries of courier or other type of postal service from third party suppliers.
Content:
During delivery, your artwork may pass through many different hands and climates, this is why it is important that you pack carefully to ensure your package arrives at its destination in а good condition. If you have any problems with packaging, please call +31 6 11205256 during 10 and 18 o’clock every day.
When the packaging is not good enough, there is a chance of damage. In that case the client has the right to return the artwork, and get the full refund. The artist will not receive his payment.
Packing materials:
Start packing your artwork as soon as you get notified that you’ve sold a work. If you plan to pack your work too close to your delivery time, unforeseen events may throw you off schedule and you may miss your courier pick up time.
Important! Always make certain that your painting is completely dry before packaging it for shipment.
Paintings smaller than 120х120 см
What will you need:
Step 1. Wrap the painting in glassine paper or acid-free archival tissue paper.
Step 2. Place cardboard corner protectors on the corners of the wrapped artwork.
Step 3. To protect against moisture, you can wrap the glassine-covered artwork with plastic sheeting/poly wrap or put it inside a heavy plastic bag. If it’s traveling a short distance, this step is not needed.
Step 4. Tape the wrapped painting to a sheet of foam board (or two-ply cardboard) the same size or slightly larger than the painting.
Step 5. Wrap the entire work with at least 2-3 layers of bubble wrap.
Step 6. Place the wrapped artwork between two pieces of foam board (or two-ply cardboard), forming a “sandwich.”
Step 7. If the painting is larger size, to protect the frame and the glass, or when you ship outside the country, you need to place it in a cardboard box. If you don’t have any, you need to make it yourself. Fill the empty space with enough bubble wrap.
Step 8. Place the shipping label to the package and put clear tape over the label so it doesn’t get removed during shipment. Using a heavy black felt tip pen, write “FRAGILE” in large capital letters on the package.
Paintings larger than 120х120см
What you will need:
Step 1. Wrap the painting in glassine paper or acid-free archival tissue paper.
Step 2. Tape the wrapped painting to a sheet of foam board (or two-ply cardboard) the same size or slightly larger than the painting.
Step 3. To protect against moisture, you can wrap the glassine-covered artwork with plastic sheeting/poly wrap or put it inside a heavy plastic bag. If it’s traveling a short distance, this step is not needed.
Step 4. Wrap the entire work with at least two layers of bubble wrap.
Step 5. Place cardboard corner protectors on the corners of the wrapped artwork.
Step 6. Buy or make a wooden crate and seal the artwork inside.
Step 8. Place the shipping label to the package and put clear tape over the label so it doesn’t get removed during shipment. Using a heavy black felt tip pen, write “FRAGILE” in large capital letters on the package and arrows pointing the up side of the crate.
3. For better visualization you can check this Fed Ex video tutorial:
4. For wooden crate:
Additional: for sculpture:https://www.youtube.com/watch?v=RMLYQnz8Zk8
